Pantree Terms of Service

Intimate-image removal · Copyright complaints

These Terms of Service (the Terms) govern the Pantree websites, applications, garden-planning tools, community, and other features actually provided to you (the Service). The Service is operated by The People's Pantree, a California nonprofit public benefit corporation (Pantree, we, us, or our).

You accept these Terms when you select a control that clearly identifies the action as agreement and gives you reasonably conspicuous access to these Terms. A sign-in or continuation action can serve that purpose when the accompanying notice and link are sufficiently clear. Merely visiting a page, having an account, or using a sign-in screen without that notice does not, by itself, establish your agreement. These Terms do not retroactively impose obligations on activity before acceptance. Pantree's commitments about its own conduct apply from the effective date even when your assent has not been established.

Our Privacy Policy at https://pantree.earth/privacy explains our information practices. Receiving that notice or accepting these Terms does not substitute for a separate permission, guardian authorization, purchase confirmation, or recurring-payment consent when one is required.

A provision about a particular feature applies only to the feature actually provided to you. Its inclusion here does not promise availability on every device, create a purchase, or authorize a charge. In these Terms, a Provider is a third party supplying part of a feature; a Seller is the supplier contracting to provide a membership, item, service, or session; and a Payer is an adult who expressly accepts the identified payment obligation. Different parties may administer charging, cancellation, refunds, or payouts. Those roles depend on the actual transaction and applicable law, not merely the label used in an interface.

1. Eligibility, teens, and family records

1.1 Minimum age and United States availability

The minimum age for a Pantree account is 13. A child under 13 may not create an account, sign in, post, message, use AI directly, hold a wallet, or make a purchase. An adult-managed dependent record is not an account and does not permit a child to use the Service.

The Service is offered for use in the United States. A feature may have additional age, location, identity, payment, Provider, or legal requirements. Do not misstate your age, identity, location, relationship, or eligibility, or bypass a restriction.

1.2 Requirements for ages 13 through 17

A user aged 13 through 17 (a Teen) may use an account only after Pantree has verified and linked a parent or other legally authorized adult guardian who already has a Pantree account (a Guardian). The Guardian must separately authorize the identified Teen account and accept payment for its separate membership. The Teen must separately assent to the rules governing the Teen's own account. One action does not substitute for the others.

Pantree does not currently provide guardian verification, guardian linking, or a separate Teen-assent flow. Its adult-status self-attestation does not perform any of those functions, and its account system does not provide Teen-specific restrictions. Consequently, a Teen cannot presently satisfy the conditions for an authorized Teen account. Successful registration, access to a feature, or an adult's informal permission does not satisfy those conditions.

If you are under 18 and obtain account access without meeting these requirements, stop ordinary account use. You may still contact Pantree, report a safety concern, or request removal of content or account data. Pantree will not enforce these Terms against you on the basis of that unauthorized signup or treat it as your Guardian's authorization or payment consent. Pantree may restrict access, remove content, and exercise rights available independently under law. An eligibility violation does not remove Pantree's privacy or safety obligations or your legal rights.

For an authorized Teen account, the Teen's assent covers account use, conduct, content permissions, and feature rules only to the extent enforceable under applicable law. It does not impose recurring-payment liability, indemnification, an adult-only transaction, or a waiver of the Teen's rights. Any right to disaffirm an agreement is preserved.

A Guardian is responsible only for the Guardian's own conduct, expressly accepted payments, and specific authorizations. Guardian action is not a blanket guaranty, release, indemnity, or assumption of the Teen's liabilities. It does not automatically give the Guardian access to private messages. A Guardian may request withdrawal of authorization through hello@pantree.me. Withdrawal and membership cancellation are separate requests; nevertheless, Pantree will not renew a Guardian-paid Teen membership after the account no longer satisfies the required Guardian relationship. Turning 18 does not automatically transfer payment obligations to the Teen.

1.3 Provider and higher-risk features

The current Privy authentication route requires users to be at least 16. A person aged 13 through 15 must not use that route unless a controlling Provider agreement expressly permits the exact arrangement. Guardian permission does not override Provider terms. Reaching age 16 does not remove Pantree's Guardian requirement for a Teen account.

Users under 16 may not have a wallet. A user aged 16 or 17 may have only a separately authorized, Guardian-linked wallet permitted by Pantree, the Provider, and applicable law, and may not independently add funds or use onramp or offramp. The currently identified conversion routes and the iNaturalist connection are for eligible adults only.

A Teen may not independently enter a paid marketplace or session contract, sell, or host. Any permitted Teen participation requires an identified adult contracting party and the specific Guardian, payment, supervision, and safety arrangements for that activity. Private-home paid sessions involving a minor are not authorized without those arrangements. A general account authorization does not activate a higher-risk feature.

2. Your account

Provide accurate account information, keep it current, protect your sign-in credentials and devices, and report suspected unauthorized access promptly. You are responsible for activity you knowingly authorize. This does not make you responsible for a loss caused by Pantree's or a Provider's security failure, unauthorized delegated action, or another event for which law assigns responsibility elsewhere.

Do not sell, rent, transfer, or share your account, impersonate another person, or create an account for another person outside the Guardian arrangements described above. An adult may maintain a dependent record but must not let the dependent sign in through the adult's account. Use a non-identifying nickname and broad age band for such a record; do not add a child's birth year, sensitive personal circumstances, contact details, school, photograph, or precise location, including in a notes field.

A Provider's terms govern a direct Provider relationship only where validly applicable. They do not enlarge Pantree's rights or reduce Pantree's responsibilities under these Terms.

3. Membership, renewal, cancellation, and refunds

3.1 Separate monthly memberships

Membership is offered in the plans and at the prices shown at checkout, plus any lawfully applicable tax disclosed before payment. On the effective date of these Terms, the plans are Standard at US$5 per month or US$50 per year and Catalyst at US$25 per month or US$250 per year, each for one account. Each account requires a separate membership entitlement. A Guardian's membership does not include a Teen's membership; the Guardian pays separately for the Teen. Dependent records are not accounts and are not billed.

A membership payment obligation begins only when the Payer expressly accepts the applicable purchase and automatic-renewal terms. These Terms alone do not authorize a charge, convert an existing account into a paid subscription, or increase a previously accepted price. Any more favorable purchase promise already made to you remains applicable to that purchase.

Stripe processes membership payments made on the web, including through pantree.earth. The current iOS app recognizes an existing entitlement; it does not offer a membership purchase flow. A payment to another Provider is not a payment to Pantree unless the transaction actually identifies that arrangement.

3.2 Automatic renewal and payment authorization

A purchased membership renews at the end of each monthly or annual period until canceled. Before charging, Pantree must present the account covered, Seller, amount due now, recurring amount and frequency, applicable tax, next-charge date or method for determining it, cancellation method, and refund terms, and obtain the Payer's express consent to renewal. Pantree will provide a retainable acknowledgement of those terms and retain the consent evidence required by law. Acceptance of unrelated terms is not renewal consent.

The Payer authorizes only the charges expressly accepted for the identified membership and payment method. A failed payment may lead to a retry of an authorized charge, a request to update the method, or restriction of paid access after reasonable notice. It does not create a debt in a Teen's name.

3.3 Cancellation

You may stop renewal at any time without canceling or deleting your account. Use an available subscription-management control or email hello@pantree.me. To cancel the membership associated with the email account you send from, you may use this prepared email:

Cancel my Pantree membership

No explanation is required. If the request concerns a different account or is sent from an unrecognized address, provide only the information reasonably necessary to identify the membership and establish your authority. You may also send a cancellation request to the postal address in Section 18. A cancellation is effective when Pantree receives a request sufficient to identify the membership, not when staff later review it. A later processing delay does not authorize another renewal charge.

Cancellation ordinarily preserves access through the paid period and does not prorate that period. Cancellation must not be delayed by deletion, unlinking, export, a retention offer, or resolution of another issue. A Guardian-Payer may cancel the Teen's separate membership independently of the Guardian's own membership.

3.4 Refunds and deletion

For a membership sold by Pantree, Pantree will provide a full or proportionate refund, as appropriate, for a duplicate or unauthorized charge attributable to Pantree or its payment flow, a charge after timely cancellation, material non-delivery, an uncured technical failure preventing meaningful use, or another circumstance requiring a refund under law or the purchase promise.

If account deletion or a Pantree-imposed termination ends access before the end of a paid period, Pantree will refund the unused portion of the Pantree-sold membership, calculated in whole months, rounding any partial month in your favor, for an annual plan. Ordinary cancellation with continued access through the paid period does not produce that refund. A deletion request is also a request to stop renewal of a Pantree-sold membership; cancellation must not wait for the deletion grace period to expire.

An approved refund ordinarily returns through the original payment method. Provider processing time may apply. Where another party controls a reversal, Pantree remains responsible for its own refund obligation and must arrange a lawful alternative if necessary; these Terms do not promise that Pantree can reverse a transaction it does not control. Refunds do not require waiver of unrelated claims.

A purchase other than a membership, such as a scheduled consultation, is subject to the price, cancellation, and refund terms shown before payment. Marketplace and session payments are governed by Section 8.

3.5 Changes and billing disputes

Price changes apply prospectively, with the advance notice and renewed consent required by law. Pantree will give any legally required renewal reminders and disclose mandatory Pantree fees before purchase. A change does not authorize a retroactive charge.

Contact hello@pantree.me about a billing problem. Contacting Pantree is optional and does not shorten or condition a bank, payment-network, Provider, regulator, or court deadline. Pantree will not retaliate for a good-faith payment dispute.

4. Community rules, safety, and rights complaints

4.1 Conduct

These rules apply to profiles, posts, comments, Pulse, messages, photos, listings, sessions, reports, and other Service activity. Do not:

• Exploit, groom, sexualize, threaten, or endanger a minor; request secrecy, intimate content, private contact information, gifts, payments, rides, or unapproved meetings with a minor; or pressure a minor to move a conversation off the Service.
• Harass, stalk, bully, blackmail, impersonate, defraud, or unlawfully discriminate against another person; evade a block; or expose private information, precise home location, credentials, private messages, or intimate content without authorization.
• Post or distribute child sexual abuse material, nonconsensual intimate images, realistic sexual forgeries, sexual solicitation, or other unlawful sexual content. Adult sexual content is outside the Service's intended use and may be removed.
• Encourage violence, self-harm, dangerous plant consumption, unsafe chemical or tool use, utility interference, or other dangerous or unlawful conduct; offer illegal, stolen, counterfeit, recalled, materially unsafe, or improperly authorized regulated goods or services.
• Infringe intellectual-property, privacy, publicity, or other rights; misrepresent qualifications or outcomes; manipulate reviews or votes; send spam, phishing links, or malware; or make knowingly false reports or retaliate against a reporter.
• Scrape personal information, gain unauthorized access, disrupt the Service, or bypass an age, safety, payment, Provider, or feature restriction. Restrictions on reverse engineering do not displace an applicable nonwaivable right or open-source license.

4.2 Reporting, blocking, and enforcement

Use the available report and block controls or contact hello@pantree.me. A good-faith report is not a violation merely because it is not substantiated. You may request review of a content removal or account restriction at that address, identifying the decision and relevant context. Pantree may withhold information that would expose another person's private information or create a safety, security, legal, or investigative risk.

Pantree may investigate, warn, restrict contact or visibility, remove content, suspend or terminate access, preserve limited evidence, and make disclosures permitted or required by law. Decisions may take account of severity, age, context, history, safety, and available evidence. Pantree does not promise to monitor every interaction or prevent every harm; this does not excuse a duty imposed by law or an express commitment in these Terms. For immediate danger, contact local emergency services. Pantree is not an emergency service.

4.3 Nonconsensual intimate images and digital forgeries

A person depicted in an intimate image or realistic intimate digital forgery published without that person's consent, or an authorized representative, may request removal by emailing hello@pantree.me or writing to the address in Section 18. You do not need an account, a copyright claim, or a police report. The written request must include:

1. Your physical or electronic signature, or the signature of the authorized representative.
2. Identification of the image and enough information to locate it, such as a URL, content identifier, or message identifier.
3. A brief statement of your good-faith belief that publication was not consensual, with relevant information supporting that statement.
4. Information sufficient to contact you or the representative.

Do not send another copy of the image when a locator is sufficient. Do not send suspected child sexual abuse material by email. Consent to creating an image or sharing it with someone does not, by itself, establish consent to its publication.

For material covered by a valid request under the TAKE IT DOWN Act, Pantree will remove it as soon as possible and no later than 48 hours after receiving the request and will make reasonable efforts within that period to identify and remove known identical copies. The clock is not postponed until staff acknowledge or finish reviewing the request. Missing information may be requested without delaying removal required by a valid request.

This process is separate from copyright complaints. Pantree may also remove prohibited intimate material under its community rules. Removal does not determine criminal responsibility or ownership of copyright. Requester information will be used for handling the request, protecting safety, and related legal obligations, not unnecessarily disclosed to the person who posted the material.

4.4 Copyright and other intellectual-property complaints

Send copyright complaints to hello@pantree.me or the address in Section 18. Include your physical or electronic signature; identification of the copyrighted work, or a representative list; the allegedly infringing material and information sufficient to locate it; your name, mailing address, telephone number, and email address; a statement of your good-faith belief that the use is not authorized by the owner, its agent, or law; and a statement under penalty of perjury that the information is accurate and you own the right or are authorized to act for its owner. These are Pantree's complaint contacts; their publication is not a representation of registered DMCA-agent status.

A user seeking restoration after a claimed copyright removal may send a signed response identifying the removed material and its former location; stating under penalty of perjury a good-faith belief that removal resulted from mistake or misidentification; and supplying the user's name, mailing address, telephone number, and email address. For a statutory DMCA counter-notice, also consent to the jurisdiction of the federal district court for the district containing your address, or, if outside the United States, a district where Pantree may be found, and agree to accept service from the claimant or the claimant's agent.

Pantree may forward a counter-notice, including its contact details, to the claimant. Where the statutory restoration procedure applies, restoration occurs no sooner than 10 and no later than 14 business days after receipt of a valid counter-notice unless Pantree receives notice of the required court action. Material may remain unavailable for an independent lawful safety or Terms violation. Do not knowingly misrepresent infringement or mistake.

Pantree adopts a policy of terminating, in appropriate circumstances, accounts of repeat copyright infringers. Pantree will consider reliable notices, counter-notices, retractions, decisions, and evidence of abuse or mistake, rather than treating every allegation as established infringement. Do not evade a restriction or interfere with standard technical measures that applicable law requires Pantree to accommodate. Other rights complaints may be sent to the same contact with the right asserted, material, location, and requested action.

5. User Content, visibility, and deletion

You retain the rights you have in material you submit (User Content) and must have the rights and permissions needed to submit it.

You grant Pantree a nonexclusive, worldwide, royalty-free license, sublicensable only to service providers acting for Pantree and users authorized by the feature and your settings, to host, store, reproduce, technically format, transmit, display, moderate, secure, troubleshoot, and evaluate User Content solely to operate the applicable feature, honor your settings, provide support, investigate safety or legal matters, and comply with law. Evaluation is limited to those operational purposes; it does not authorize a reusable expressive-content corpus, general-purpose or reusable-model training, advertising, or unrelated product improvement. A specifically disclosed AI evaluation is subject to Section 6.

Other users receive only the right to view and interact with User Content through the Service as the feature and your settings permit, not an independent right to reuse it elsewhere. This license does not transfer ownership. When content is removed from active display, the license ends except as necessary for backups, an existing transaction, limited safety or moderation evidence, legal obligations, or a claim. Retained copies may not be newly displayed or reused for an unrelated purpose.

Audience and feature context determine visibility. Public content and material sent to another person may be copied outside Pantree's control. Removing an account identifier does not necessarily remove identifying details within the content itself.

You may initiate account deletion through the account controls. The ordinary process includes a seven-day grace period. The Privacy Policy explains retention and deletion limits. You may contact hello@pantree.me to request cancellation of a pending deletion, earlier removal, or removal of specific content. A minor who posted content may request its removal by identifying the account and content at that address without first obtaining a Guardian's permission. Pantree will honor applicable removal rights, subject to lawful exceptions; removal cannot ensure complete erasure of copies made by others.

An account-deletion request does not authorize forfeiture of unused value or irreversible destruction of wallet recovery access. Deletion can affect embedded-wallet access; do not assume the deletion process checks a balance or preserves recovery. Contact hello@pantree.me before initiating deletion that may affect a wallet with value, a pending transaction, or unresolved recovery. A warning does not transfer Pantree's responsibility for unauthorized loss to you. Wallet resolution must be separated from deletion of other account data that does not need to be retained for that resolution or another lawful purpose.

Voluntarily submitted product feedback may be used without payment or confidentiality obligations. This does not enlarge Pantree's rights in ordinary User Content.

6. Artificial-intelligence features

Pantree uses Anthropic for text-based plan generation and chat and Voyage AI for retrieval queries. When you use an AI feature, your inputs are sent to those Providers to produce the result. Inputs may include prompts, wizard answers, garden and site constraints, plan context, and chat text. Using an AI feature is optional. If you do not want your inputs sent to these Providers, do not use the AI features. Account, community, safety, support, privacy, and deletion functions do not depend on them. Pantree will not send your information to a different AI Provider, or for a materially different purpose, without first telling you and obtaining any permission the law requires.

Do not include dependent information, unnecessary personal information, another person's confidential material, passwords, payment credentials, government identifiers, private keys, or seed phrases in an AI input. Pantree's responsibilities for its own disclosures, minimization, security, and Provider arrangements remain unchanged.

You retain your rights in inputs. Pantree may process them only to deliver the requested feature, maintain security, investigate a reported malfunction or abuse, and perform a specifically disclosed, bounded safety or quality evaluation. Any such evaluation must identify its purpose, information used, human review, Provider involvement, access and retention limits, and the effect of refusal or withdrawal. This permission ends when those purposes and any narrow lawful hold end. It does not authorize general-purpose or reusable-model training, advertising, sale, or unrelated improvement.

As between you and Pantree, Pantree assigns to you only the rights it actually owns, if any, in output generated specifically in response to your input. This excludes preexisting Pantree materials, retrieved or third-party material, and another user's content. Pantree grants a nonexclusive license to inseparably included preexisting Pantree material only as necessary to use the output lawfully. Output is not guaranteed to be copyrightable, original, exclusive, or noninfringing. Personal or commercial use is permitted only to the extent you have the necessary rights.

AI output may be inaccurate, incomplete, outdated, biased, unsafe, or unsuitable for your site and may invent sources. It is not professional horticultural, medical, veterinary, structural, engineering, fire-safety, pesticide, legal, financial, or emergency advice. Independently check plant identity, toxicity, food safety, site conditions, utilities, permits, labels, local rules, and risks to people, pets, and property before acting. Report concerning output through available feedback controls or hello@pantree.me.

An AI usage or credit display does not, by itself, establish a cash balance, a redemption right, a transferable asset, or authority to charge. A separately purchased entitlement must be identified with its price, use, cancellation, refund, and deletion terms before purchase. These Terms do not select or authorize a particular paid-credit or digital-asset-funded AI arrangement and do not extinguish rights in value already purchased.

7. Location, photographs, and physical activity

A typed address or submitted coordinates reach MapTiler or Mapbox for geocoding before Pantree applies its own location-cloaking treatment. A coarser watershed display does not prevent that disclosure or guarantee that a home cannot be inferred from photographs, descriptions, listings, or other information.

Image processing is not a guarantee that a photograph is anonymous or private. Visible faces, house numbers, documents, landmarks, and other details may identify a person or place. Do not upload material you cannot lawfully share.

Gardening, plants, food production, chemicals, tools, construction, outdoor work, and visits to private property carry physical risks. Use reasonable care, obtain lawful site access and permissions, check utilities and local requirements, and obtain suitable supervision, protective equipment, and professional advice. This is not a release of personal-injury claims and does not shift duties that Pantree accepts or that law assigns to Pantree.

8. Marketplace and sessions

Listings and sessions may involve another user, a host, or Pantree. The actual Seller, representations, control, payment arrangement, and law determine responsibility. Pantree remains responsible for every role it accepts or law assigns to it; describing a feature as a marketplace does not make Pantree merely a technology provider.

A purchase requires disclosure of the Seller or host and contracting counterparty, item or service, format and venue where relevant, total price and any Pantree platform fee, payment method, the recipient of the payment, and that Pantree does not refund it except as stated in this Section. A seller or host role requires separate acceptance of the applicable selling or hosting terms, including disclosed fees, payout arrangements, and required qualifications. These Terms do not authorize an undisclosed fee, reserve, deduction, or transfer of financial responsibility.

Sellers and hosts must describe offerings, availability, qualifications, hazards, allergens, toxicity, physical demands, accessibility limits, venue, and cancellation terms accurately; have required rights, permissions, licenses, permits, and insurance; protect information obtained through a transaction; and honor confirmed obligations. Hosts must identify whether a session is individual or group, remote or in person, and public-venue or private-home. Users must not offer prohibited goods or services, misleading claims, unsafe private arrangements involving minors, or off-platform payments intended to evade safety or payment controls.

Pantree does not refund marketplace or session payments, except its own platform fee as stated below. A marketplace or session payment is made in USDC directly from your wallet to the Seller or host. Any Pantree platform fee is paid to Pantree's wallet as part of the same checkout. Pantree does not hold, escrow, or advance these payments. Once you submit a payment, Pantree cannot cancel or reverse it. This Section discloses that rule, and Pantree will also show it in checkout before you pay.

If a host does not hold a paid session, cancels it after payment, or materially changes its date, venue, format, host, age eligibility, or core content and you decline the change, Pantree will return the platform fee it received for that session on request to hello@pantree.me, and will record the failure against the host's standing on the Service, which may lead to restriction or removal of the host. The Seller or host remains responsible to you for its own non-delivery, material misdescription, cancellation, or breach, and these Terms do not release any claim you have against the Seller or host. Pantree remains responsible for its own checkout, integration, fee, and service errors.

Only a party with authority over a payment may execute a reversal, hold, or payout. Irreversibility of a blockchain transfer does not extinguish an obligation a Seller or host owes you under law; a recipient so obligated may have to make a separate return payment. No transaction term may shift a statutory collection, remittance, reporting, or consumer-protection duty away from the party to which law assigns it.

Pantree does not guarantee another user's identity, qualifications, insurance, performance, or safety. A stated verification means only the check actually described, not an endorsement. Use reasonable care when meeting others, entering property, or using an item. Seek review of a transaction problem at hello@pantree.me without delaying any external remedy or deadline.

9. Wallets, digital assets, and transfers

The web Service includes Privy embedded-wallet functions, USDC on Base, sponsored sends, a wallet-username directory, and Coinbase conversion routes. Availability and eligibility depend on the particular route, Provider, location, account, and law. The age restrictions in Section 1 apply independently of whether a control is visible.

Digital-asset transactions may be public, permanent, irreversible, technically complex, and subject to network, issuer, Provider, identity, sanctions, and legal restrictions. USDC is not legal tender or a bank deposit and may lose value, become unavailable, or be frozen. Pantree does not promise deposit insurance, investment returns, liquidity, recovery, or a particular tax result.

Protect your devices, sign-in, and recovery methods. Do not send a private key, seed phrase, or one-time code to ordinary support. A transfer authorization extends only to the asset, network, amount, destination, and fees you knowingly confirm. Any signing or delegated authority requires a specific disclosure and authorization; these Terms alone do not grant authority to redirect, dispose of, or recover assets. A sponsored send does not guarantee that future network fees will be paid for you.

As between you and Pantree, you bear loss from instructions you knowingly and accurately confirm only to the extent the loss was not caused or materially increased by Pantree's or a Provider's altered instructions, misleading disclosure, unauthorized delegated action, security defect, integration failure, or failure to perform a required control. This allocation does not create or limit a claim against a Provider under its own agreement or law.

A conversion Provider may collect identity and payment information and impose disclosed rates, fees, limits, supported locations, and settlement conditions. The actual route must identify the conversion Provider and material transaction terms before confirmation. A Provider's involvement does not resolve Pantree's own regulatory responsibilities or excuse its own errors.

Report a suspected error or unauthorized transaction to hello@pantree.me, identifying the transaction and problem without supplying secrets. Pantree may restrict its interface for legitimate safety, legal, fraud, or security reasons, but doing so may not stop a submitted blockchain transaction. Account deletion, recovery, and unresolved value are governed by Section 5; a blockchain record cannot be erased by deleting a Pantree account.

10. Pantree intellectual property, iNaturalist, and the iOS license

The Service contains material protected by intellectual-property law. Pantree grants only the limited, nonexclusive, nontransferable rights it is authorized to grant for access to and use of the Service for its intended purpose. These Terms do not transfer ownership of software, branding, or other Service material, and do not grant rights belonging to another person. User Content and AI output are addressed in Sections 5 and 6. Applicable open-source licenses control their components and are not overridden by these Terms.

Eligible adults may connect iNaturalist for read-only access to authorized account information and public observations. The connection does not create, edit, or delete observations on iNaturalist. Observation and media rights depend on their source licenses; connecting an account does not transfer those rights. Pantree will preserve required attribution and license information. The integration does not use iNaturalist material for model training or the AI retrieval or generation pipeline. You may disconnect through available settings or request disconnection at hello@pantree.me. Disconnection ends future use of the connection, not the independent availability of public iNaturalist records.

The iOS application is also subject to Apple's standard application license and applicable Apple distribution terms. These Terms do not replace that license or alter Apple's rights or obligations. As to claims against Pantree, Pantree will not invoke that license to reduce the protections in Sections 12 through 15, broaden its content or data permissions, or impose a payment obligation not otherwise accepted. These Terms do not impose support or other duties on Apple.

11. Suspension and termination

You may stop using the Service, cancel renewal, or request deletion as described above. Pantree may restrict or terminate access when reasonably necessary to protect users, prevent fraud or harm, enforce applicable rules, comply with law or Provider requirements, address nonpayment, or manage a material operational risk. Notice and an opportunity to request review will be provided when appropriate and lawful; urgent action may occur first.

Suspension does not eliminate routes to report safety concerns, request deletion, obtain required transaction information, resolve a balance, or exercise an available recovery right, except to the extent a lawful restriction requires otherwise. Membership refunds remain governed by Section 3.

Ownership, narrowly retained content permissions, completed-transaction and refund duties, lawful retention, any applicable indemnity for earlier adult conduct, and dispute and liability provisions survive only to the extent necessary for their stated purposes. Termination does not enlarge Pantree's rights in content or data.

12. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Pantree disclaims implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. Pantree does not guarantee uninterrupted or error-free operation, accurate AI output or user statements, or prevention of every harmful act or security incident.

These disclaimers do not limit an express Pantree promise, a nonwaivable warranty or remedy, safeguards required by law, or any Excluded Claim defined in Section 13. A warning, confirmation, eligibility violation, or Provider relationship does not excuse Pantree's own unlawful conduct.

13. Limitation of liability

The exclusions and monetary limit below apply only to claims that are not Excluded Claims. They do not limit personal-injury claims, claims involving minors, privacy or security claims, or the other Excluded Claims identified below.

For other claims, to the extent permitted by law, Pantree and its directors, officers, employees, volunteers, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Lost profits, revenues, goodwill, or opportunities are excluded only when they are indirect or consequential; this sentence does not reclassify direct losses as indirect.

For those other claims, the aggregate liability of Pantree and those persons to a claimant for the same event or series of related events will not exceed the greater of US$500 or the amounts paid to Pantree by or on behalf of that claimant for the Service during the 12 months before the event. Unrelated events are not combined into one lifetime cap.

Excluded Claims are claims arising from or seeking a remedy for:

1. Death, bodily injury, or damage to tangible property, including at a garden, session, or other physical activity.
2. Harm to a person who was under 18 when the relevant event occurred, including claims brought on that person's behalf and claims arising from that harm.
3. A breach of privacy, data-protection, communications-confidentiality, or information-security duties, including applicable statutory rights and remedies.
4. Loss, theft, misuse, or unauthorized transfer of money, digital assets, or other paid value; unauthorized signing or delegated action; or improper destruction of wallet or recovery access.
5. A refund, return of funds or property, restoration of paid value, or another express repayment obligation.
6. Fraud, willful misconduct, gross negligence, violation of law, or infringement of another person's intellectual-property rights by Pantree or a person seeking protection under this section.
7. Liability or a remedy that applicable law does not permit to be excluded or limited.

Neither the damages exclusion nor the monetary limit applies to an Excluded Claim. These Terms do not restrict available injunctive relief or a statutory entitlement to costs or attorney's fees. They do not create liability, damages, or a guarantee of recovery where none otherwise exists. No other disclaimer or transaction term may be used by Pantree to defeat these exceptions.

14. Indemnification

To the extent permitted by law, an adult user will indemnify Pantree against a third-party claim only to the extent caused by that user's knowing unlawful conduct, infringement of another person's rights, or material misuse of the Service in breach of these Terms while the user was an adult. This does not cover loss caused by Pantree's own conduct, breach, negligence, or violation of law.

An ordinary user has no independent duty to defend Pantree unless separately agreed in writing after a claim arises. Pantree must give prompt notice, permit reasonable participation, and obtain the user's consent before a settlement imposes an admission or nonmonetary obligation on that user. No minor or Guardian is subject to a blanket indemnity for a Teen's conduct.

15. Disputes, governing law, and venue

Before filing a claim, you and Pantree will make a good-faith effort to resolve it for 30 calendar days after receipt of a written notice describing the dispute and requested resolution. This does not require delay of a filing necessary to preserve a claim, emergency or injunctive relief, an eligible small-claims proceeding, or a report to a regulator or law-enforcement agency. It does not shorten a deadline or require you to waive a remedy.

California law governs these Terms, without applying its conflict-of-law rules, except that the mandatory protections of another applicable jurisdiction are preserved. A claim may be brought in a California state or federal court with jurisdiction and proper venue, or another court with jurisdiction and proper venue. California is not an exclusive forum. Nothing here requires a consumer to surrender a right to sue in the consumer's home jurisdiction or changes the jurisdiction of a small-claims court. The Texas notice address is a mailing address for notices, not an exclusive forum designation.

There is no mandatory pre-dispute arbitration and no class-action waiver in these Terms. A Provider's separate dispute agreement governs only a dispute subject to that agreement, not a claim against Pantree merely because the Provider supplies part of the Service.

16. Changes to the Service or these Terms

Pantree may change the Service or propose changes to these Terms. The current Terms and their effective date are available at https://pantree.earth/terms. Pantree will retain earlier effective versions and provide an applicable version on request.

For a material change, Pantree will give reasonable advance notice through an available account contact or a prominent Service notice and seek affirmative agreement where required. Merely posting a new version does not prove notice or acceptance. Continued use may signify acceptance of a nonmaterial change only where applicable law permits and the required notice and assent have actually occurred.

A change cannot retroactively alter a completed transaction, eliminate an accrued claim or refund, authorize an unaccepted charge, or enlarge a prior content or data permission. If required notice, agreement, or permission has not occurred, Pantree will not enforce the changed term against the affected user or treat the new use or charge as authorized. Pantree may instead stop providing the affected feature, subject to existing refund and other obligations.

17. General terms

These Terms and the specific transaction terms or permissions actually presented and validly accepted govern their respective subjects. Transaction terms may specify the Seller, item, quantity, price, format, audience, destination, payment method, or cancellation choice; they may not reduce Pantree's express protections here, expand its content or data rights, impose another person's obligation, or shift a duty assigned by law. A separately signed agreement with Pantree applies within its stated scope. No unpublished companion policy or schedule is incorporated into these Terms.

The Privacy Policy is a notice of information practices and Pantree commitments, not a source of additional payment obligations, indemnities, or waivers. The iOS-license treatment in Section 10 remains applicable.

If a provision is unenforceable, it will be severed to the extent necessary, and the remaining provisions continue where lawful. Severance may not expand a restriction or remove a consumer protection to make another provision enforceable. A waiver must be explicit and does not waive a later breach.

You may not assign your agreement without Pantree's consent, except where law permits. Before another operator assumes your account or an active paid feature, Pantree will prominently identify the old and new operators, timing, affected contracts and data, continuing responsibility for earlier matters, material Provider or payment changes, and your available cancellation, export, deletion, or refund choices. Pantree will obtain renewed agreement or permission from each affected user, Guardian, Payer, seller, host, or wallet user before transferring the affected agreement or permission to the new operator. An operator change does not release earlier liability, forfeit value, or expand data or content rights by a passive policy edit.

Electronic notices and records may be used where lawful. Headings are for convenience.

18. Contact and notices

The People's Pantree, a California nonprofit public benefit corporation
4520 South Peachtree, Balch Springs, TX 75180
hello@pantree.me

Send support, privacy, safety, billing, or legal notices to that email address or postal address. Sections 4.3 and 4.4 specify the information needed for intimate-image and copyright requests. No particular subject line is required for a valid request.

An email notice is received when delivered to the designated email account, including a spam or filtered folder, and a postal notice when delivered to the designated address; a bounced email is not delivered. Acknowledgement or staff review is not a condition of receipt. Statutory receipt rules and deadlines control where different. Pantree may send notices to your account contact information or through the Service, using any additional method required by law. This section does not replace formal service of court process.