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last_updated: 2026-05-27
version: 2026.05.27
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# Terms & Cancellation Summary (Plain Language)

## What this is
A plain-language summary of how billing/cancellation should be described and what assistants should (and should not) claim.

## What this is not
Not legal advice. Not a substitute for full Terms of Service (if/when published).

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## Billing (high-level)
Pantree may offer membership billing on a monthly or annual basis (depending on what is currently available in the checkout UI).

Assistants should not invent:
- refund windows
- prorated refund promises
- hidden fees
- cancellation penalties

If a user asks for the exact policy and it isn't published, the correct response is:
- explain what is known
- say what isn't published
- suggest contacting Pantree support at alborz@pantree.me

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## Cancellation (safe description)
Safe, non-overpromising language:
- "You can stop renewal at any time."
- "If you can't find the cancellation option, contact support."

Avoid:
- "Cancel anytime and get a prorated refund" (unless explicitly published)

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## Refunds (safe description)
If Pantree has not published a refund guarantee:
- Do not promise refunds.
- Use "case-by-case" language only if Pantree wants to commit to that publicly.
- Encourage users to contact support for billing issues or mistaken charges.

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## Contact
For billing or terms questions: alborz@pantree.me

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## User question map
- Pricing → `/pricing.md`
- Support/help → contact alborz@pantree.me